What are PROMs?
Patient Reported Outcome Measures (PROMS) are academically validated questionnaires for the measurement of patient experienced care and health. Asking your patients to fill-in these questionnaires at relevant points throughout treatment yields valuable feedback as to the effectiveness of treatment. Effectiveness of treatment might be expressed in terms of improvements in Quality of Life, pain, mobility, social and/or psychosocial functioning of the patient. NETQ Healthcare toolkit also includes the PREM (Patient Reported Experience Measure). This relatively short and user-friendly questionnaire captures a patient’s experience with health care and service.
Additionally, NETQ Healthcare’s toolkit includes the CQ-Index which measures an Institutions Net Promoter Score: a score by which patients state whether they would recommend the care, service and institutions to others.
Benefits of NETQ PROMs for Health Professionals, Managers and Patients
Gaining insight into a patient’s progress and timely intervention
NETQ PROMS gives Health Professionals easy access to their patients’ outcomes by enabling access through the Electronic Health Record (EHR) Systems. This so-called EHR viewer ensures that Health Professionals have immediate, single sign-on, access to patient data. NETQ Healthcare’s software tools also facilitate automated notifications for outlying data, via direct e-mail to the Health Professional and visual notification in the NETQ dashboard. In this way, NETQ Healthcare’s tools offer easy insight into a patient’s progress and timely notifications for intervention.
Continuous feedback on treatment outcomes, patient satisfaction and NPS
Health Managers can use NETQ PROMS to receive continuous feedback on treatment outcomes and patient satisfaction.
NETQ Healthcare’s flexible and user-friendly dashboards facilitate the ability to create internal benchmarks- such as the comparing of locations or professionals. Additionally, the NPS dashboard provides live feedback on the level to which patients would promote your Health Organisation.
User-friendly and visually attractive reporting
Patients receive an email invitation to fill in a questionnaire, which can be filled in from any device at any location connected to the internet. When patients are unable or unwilling to fill-in questionnaires from their homes, NETQ Healthcare’s software also supports the ability to directly access the questionnaire through a table or computer in the waiting room. Health professionals have the option of creating and automatically sharing patient reports as a result.