Increasing response rates

When sending out a questionnaire the aim is to attain the highest possible rate of response. High response rates create a rich databank and allows for the creation of valuable feedback. It provides the avenue through which patients contribute to shared-decision making. High response rates also imply a high quality of care- there is a high level of patient involvement in care and a high level of precision in the work process. Additionally, SBG and Health Insurers in The Netherlands demand that a certain response rate be met to meet the financial requirements of your Health Organisation.  

Respons verhogen


How to ensure user engagement: touchpoints and the patient journey

NETQ Healthcare has gathered a rich amount of user data in its near 20 years of experience in the field of online research. An essential component in ensuring a high response rate is finding the right touchpoints and medium of communication for your specific user population.

Our software offers the following tooling:

  • CAWI (Computer Assisted Web Interviewing): patients receive a direct link to a questionnaire via e-mail. Our technology supports mobile versions of these questionnaires for entry via telephone or tablet.
  • PAPI (Paper and Pencil Interviewing): patients fill-in their questionnaires on paper and these are later entered into the system via data entry.
  • CATI (Computer Assisted Telephone Interviewing): a Health Professional questions the patient via telephone while simultaneously entering the data into the system.
  • Local Patient-Computer or tablet: patients directly fill-in their questionnaire when in the waiting room or doctor’s office.

Our consultants are happy to assist you in deciding which of these tools work best for your organisation.